Adele Chat and SMS Support

Adele needs a current U.S. mobile number to text you. If you want to share your preferred name, Adele would like that, too. You can provide this information online via your Student Profile.

Please note that Adele cannot send texts to international mobile numbers.

Adele is a bot powered by artificial intelligence (AI), a vast knowledge base, continuous AI learning processes, and a dedicated team of human assistants.

Every question you ask and provide feedback on ( ) helps Adele improve.

You can find Adele on select Adelphi.edu web pages, and if you’re an enrolled student, Adele will also appear in your SMS messages. Students can manage Adele texts using the following commands:

• #pause (to stop messages for two weeks)
• #followup (to request a follow-up from a live person via email)
• #stop (to opt out of texts from Adele)

This will always depend on the time of year and how busy campus activities are. Adele will send no more than one text per weekday, but probably way less.

• Adele will share timely deadlines, reminders about important to-dos, awesome upcoming opportunities and sometimes an optional survey.
• You can text Adele anytime for answers to Adelphi-related questions.
• Adele is clever too; go ahead and ask Adele to tell you a joke.

Go to the Adelphi website, find an Ask Adele button, and chat:

“Please send me an introductory text from Adele.”

You will then be asked to provide a current mobile phone number.

Go to the Adelphi website, find an Ask Adele button, and chat:

“Please send me an introductory text from Adele.”

Once you get a text from Adele, save that number in your contacts so you can reach out for support or answers anytime.

If you find you want to get all the great updates that your fellow Panthers are getting from Adele, you can go to the Adelphi website, find an Ask Adele button, and chat:

“Please add me back to the Adele text list.”

You will be asked to provide a current mobile phone number. Adele will be thrilled to have you back.

No. Adele only texts Adelphi students, not Adelphi employees.

To be onboarded with Adele (powered by the Mainstay application), please send a request to the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.

To successfully adopt Adele into your department’s operations, you must designate at least one staff member (power user) to partner with the Adele Task Force for knowledge base maintenance, campaign development and response follow-up.

Departments currently using Adele (powered by the Mainstay application) must always have a designated staff member (power user) to partner with the Adele Task Force. That user can add and remove departmental support users.

Requests to update your department’s primary power user should be made to the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.